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Unique Hope CIC Privacy Policy
Last updated: 27 August 2026
Unique Hope CIC ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit www.uniquehope.org.uk, contact us or use our services.
Who We Are
Unique Hope CIC provides a safe and supportive space for parents and carers navigating the education system. For the purposes of UK data protection law, Unique Hope CIC is the data controller for the personal information described in this policy.
What Personal Information We Collect
The information we collect depends on how you interact with us. It may include:
- Your name, telephone number, email address and postal address.
- Information you provide when completing a Unique Hope form, emailing us, calling us or communicating with us through social media.
- Information you choose to share when requesting information, guidance or support.
- Details relating to events, meetings, groups or other services you register for or attend.
- Your communication preferences and records of our correspondence with you.
- Technical information about how you use our website, including your IP address, browser, device and website usage data.
Information About Children and Families
Our website and services are primarily intended for parents, carers and other adults seeking information and support. As our work may involve families and children, we take additional care when handling information relating to anyone under the age of 18.
We will only collect information about a child when it is necessary and appropriate and when it is provided by, or with the consent of, their parent or legal guardian, unless another lawful basis applies. Please do not send sensitive or detailed information about a child unless we have specifically requested it and explained why it is needed.
Some information shared with us may relate to a person's health, disability, special educational needs or other sensitive circumstances. This may be classed as special category personal data. We will only process this information when there is a valid legal basis for doing so and when it is necessary to provide appropriate information or support.
How We Collect Your Information
We may collect personal information:
- Directly from you when you contact us, complete a form, attend an event or use our services.
- From a parent, carer or authorised representative acting on your behalf.
- Automatically through cookies and similar technologies when you use our website.
- From trusted third parties, but only where there is a lawful reason for them to share the information with us.
How We Use Your Personal Information
We may use your information to:
- Respond to enquiries and requests for support.
- Provide information, guidance, events and services.
- Communicate with you and manage our relationship with you.
- Arrange and administer meetings, groups, events or activities.
- Keep appropriate records and improve our website and services.
- Send news or updates where you have consented to receive them.
- Protect the safety, security and rights of the people who use our services.
- Prevent misuse, fraud or unlawful activity.
- Meet our legal, regulatory and safeguarding obligations.
Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
- Consent: you have given us clear permission to use your information for a particular purpose.
- Contract: the information is necessary to provide a service you have requested or to take steps at your request.
- Legal obligation: we need to use the information to comply with the law.
- Legitimate interests: the information is reasonably necessary to operate and improve our organisation or provide effective support, and those interests do not override your rights.
- Vital interests: the information is needed to protect someone's life.
Where we process special category information, we will also rely on an additional condition permitted by data protection law, such as your explicit consent, safeguarding a person's vital interests or another substantial public interest condition where applicable.
Cookies and Website Information
Our website may use cookies and similar technologies to operate correctly, remember preferences and help us understand how visitors use the site. Cookies may collect technical information such as your IP address, browser, device and pages visited.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website work. Where required, we will ask for your consent before using non-essential cookies.
How We Share Personal Information
We do not sell your personal information.
We may share limited personal information with trusted service providers where necessary to operate our website, communicate with you or provide our services. These may include website hosting, email, IT, cloud storage, event administration and professional advisers. They may only use your information for the purposes for which it was shared and must protect it appropriately.
We may also disclose information:
- When you ask or consent to us doing so.
- When required by law, a court, regulator or other authorised body.
- To protect someone's vital interests or respond to a safeguarding concern.
- To establish, exercise or defend legal rights.
- In connection with a reorganisation, merger or transfer of our organisation, where appropriate safeguards are in place.
We will not share personal information about a child without an appropriate reason and lawful basis.
Third-Party Websites and Social Media
Our website may contain links to third-party websites or social media platforms. We do not control those services and are not responsible for their privacy or security practices. Please review their privacy policies before providing them with personal information.
Security
We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no method of sending or storing information is completely secure. Please avoid sending highly sensitive or confidential information through unsecured channels.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, regulatory and safeguarding requirements. The appropriate retention period depends on the nature of the information, why it is needed and any legal obligations that apply. When information is no longer required, we will securely delete or anonymise it.
International Transfers
Some service providers may store or process information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that your information receives a level of protection consistent with UK data protection law.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information.
- Ask us to restrict how we use your information.
- Object to certain uses of your information.
- Receive information you provided to us in a portable format.
- Withdraw your consent at any time where we rely on consent.
These rights are not absolute and may be subject to legal exceptions. We may need to confirm your identity before dealing with a request. We will not normally charge a fee unless a request is manifestly unfounded, excessive or repeated.
Marketing Communications
We will only send marketing or promotional communications when we have an appropriate lawful basis. You can unsubscribe at any time by using the unsubscribe option in the message or contacting us.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, practices or legal obligations. We will publish the revised policy on our website and update the date shown at the top.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we use your information, please contact Unique Hope CIC through the contact details provided on www.uniquehope.org.uk.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection. Further information is available at www.ico.org.uk.
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